Complaints Notice - Complaint handling arrangements Any complaint should be addressed to AZA Insurance administrator - UADBB „Colemont draudimo brokeris“. Konstitucijos pr. 26, LT-08105 Vilnius, Lietuva Tel. + 370 5 210 9660 ; info@colemont.lt Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being received. A decision on your complaint will be provided to you, in writing, within 14 (fourteen) calendar days of the complaint being received if you are a consumer and within 30 (thirty) calendar days of the complaint being received if you are not a consumer. Should you remain dissatisfied with the final response or if you have not received a final response within 14 (fourteen) or 30 (thirty) calendar days (as applicable) of the complaint being received, you may be eligible to refer your complaint to the Bank of Lithuania. The contact details are as follows: Bank of Lithuania, Supervision Service, Žirmūnų g. 151, LT-09128 Vilnius, Lithuania Tel: +370 5 268 0029, Fax: +370 5 268 0038, E-mail: info@lb.lt, Website: www.lb.lt/consumer_protection If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr . The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights. LBS0041 01/01/2019